Monster Terms and Conditions

Welcome to Monster Casino. These Terms and Conditions govern your use of our website, mobile app, and all services we provide at Monster. By registering an account, making a deposit, or otherwise using our platform, you agree to be bound by these terms. Whether you find us by searching for Monster Casino, Monster Casino, or online casino Monster, the same rules apply to every player who signs up with us.

Who We Are

Monster is owned and operated by ProgressPlay Ltd, Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta, registered under company number C58305. We process payments through Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA, and your card statement may show ProgressPlay Limited, Babaloo Limited, or Babaloo CASHOO.EU. Instant Bank Payment withdrawals are handled by Truelayer Limited on our behalf.

Our Licensing and Regulation

We are licensed and regulated in Great Britain by the Gambling Commission under account number 39335, and by the Malta Gaming Authority under licence MGA/B2C/231/2012. Our operations are governed by the laws of Malta, and any dispute falls under the exclusive jurisdiction of the Maltese courts, although the LCCP means we cannot prevent you from pursuing legal proceedings in the UK. We hold customer funds in a segregated bank account, though these funds are not protected in the event of insolvency - this corresponds to the Gambling Commission's "not protected" segregation rating.

Eligibility and Registering an Account

You must be at least 18 years old to complete Monster registration and use our services. We only accept players who are resident in and physically present within the United Kingdom. When you register with us, we require accurate personal information, and you agree not to create multiple accounts. Once you complete Monster login, your account is personal to you and cannot be transferred or shared.

• You must provide truthful registration details when you sign up with us
• We may request identity verification documents at any time
• You are responsible for keeping your Monster login credentials secure
• We reserve the right to suspend accounts registered with GAMSTOP

Deposits and Withdrawals

The minimum Monster deposit is GBP 10, rising to GBP 20 if you wish to claim our welcome offer. We accept Visa and Mastercard debit cards, virtual and prepaid cards, PayPal, Apple Pay, Instant Bank Payments, Paysafecard, Payz, Neteller, Skrill, Neosurf, and PayViaPhone, though PayViaPhone carries a 15% processing fee and cannot be used for withdrawals. We do not accept credit cards for gambling transactions, in line with UK regulation.

For Monster withdrawal requests, the minimum is GBP 5 for UK players. We process payouts back to the original deposit method, which must first be verified. A processing fee of 1%, capped at GBP 3, applies to each withdrawal, and any additional fee charged by your payment provider is your responsibility. Once submitted, a withdrawal request cannot be cancelled, and requesting one before wagering requirements are met will void all active and pending bonuses.

Bonuses and Promotions

We offer a range of promotions, including our Monster casino welcome bonus of up to GBP 1,000 plus 100 free spins, spread across your first five deposits. Every Monster bonus code we issue, whether for our Mystery Box, Midweek Wheel of Spins, or Sahara Riches offer, comes with its own terms, and we encourage you to read them before opting in.

• Our Monster no deposit bonus and free spin offers carry a 10x wagering requirement unless stated otherwise
• Monster free spins and their winnings generally expire within 7 days of being credited
• Match bonuses expire 30 days after crediting, with conversion capped at 1x the bonus amount
• Skrill and Neteller deposits are excluded from every promotional offer we run
• Only one bonus may be active at a time; additional bonuses queue as Pending Bonuses

To redeem a Monster promo code, your qualifying deposit must be made directly through our cashier. We also run a sports welcome offer, separate from our casino promotions, for eligible new customers who use our Monster bets service.

Our Rewards Programme

Every player who registers with us automatically joins our Rewards Programme. We award points for completing Missions and for regular play, which raise your Level and unlock Badges, Leaderboard positions, and Rewards Store items such as free spins, bonus money, and cashback. To collect or spend points, we require at least one GBP 10 deposit, and a further GBP 10 deposit within 30 days keeps your progress moving.

Restricted Territories

Monster is intended exclusively for players resident in the United Kingdom. Any other jurisdiction is treated by us as a Restricted Territory, and we do not permit account use by anyone located there. Mastercard withdrawals are unavailable across all markets, and Visa withdrawals are restricted in certain countries due to issuer policy.

Our Games and Providers

We feature 992 games across our platform, including Monster slots from Playtech, Pragmatic Play, NetEnt, Hacksaw Gaming, Blueprint Gaming, Red Tiger, and other leading studios. Playtech titles sit within our dedicated Vegas section. Our Monster live casino includes live blackjack, roulette, baccarat, and poker, streamed in HD from multiple camera angles, alongside table games, video poker, bingo, and scratch cards.

Our Mobile App and Platform

We offer our services via desktop, mobile browser, and our Monster app, available for download on Google Play. There is currently no iOS version. Whether you access us through the Monster casino app or your browser, the same account, balance, and Terms and Conditions apply.

Responsible Gambling

We are committed to promoting safer gambling. UK regulation limits slot stakes to GBP 5 per spin for players aged 25 and over, and GBP 2 per spin for those aged 18-24. Our dedicated Responsible Gaming team is available 24/7 via live chat, and we support tools including GAMSTOP, GamCare, Gamban, BetBlocker, and TalkBanStop for players who need extra protection.

Complaints and Dispute Resolution

If you are unhappy with any aspect of our service, we accept complaints within 6 months of the incident, acknowledge them within 24 hours, and aim to resolve every case within 8 weeks. Unresolved disputes may be referred to eCOGRA, our Alternative Dispute Resolution provider, free of charge.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory or operational changes. We recommend checking this page periodically, as continued use of our services after changes take effect constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 through live chat, email at customersupport@instantgamesupport.com, or our Help Centre. For complaints, reach us at complaints@instantgamesupport.com, and for responsible gaming enquiries, contact playerrelationship@instantgamessupport.com.