Monster Casino Privacy Policy

At Monster Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Monster Privacy Policy explains what information we collect, how we use it, and the rights you have as a player at Monster Casino. We operate this website on behalf of ProgressPlay Ltd, a company registered in Malta under number C58305, and we are licensed and regulated in Great Britain by the Gambling Commission under account number 39335, as well as by the Malta Gaming Authority under licence MGA/B2C/231/2012. By registering with Monster Casino, creating a Monster login, or using our Monster app, you agree to the collection and processing of your data as described below.

Information We Collect

When you complete Monster register procedures or continue using our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email, and phone number when you create a Monster login
• We record your payment information, including deposit and Monster withdrawal history, to process transactions securely
• We track your gaming activity across our Monster slots, live casino and sports betting sections to improve our services and detect irregular play patterns
• We gather technical data, including your IP address, device type, and browser information, particularly when you access the Monster casino app or our mobile site
• We store communication records from live chat, email, or contact form interactions with our support team
• We may collect verification documents required under our anti-money laundering and know-your-customer obligations

How We Use Your Data

We use the information we collect for a variety of purposes connected to running Monster Casino responsibly and lawfully. Our primary goal is to give you a safe, personalised, and enjoyable experience across our casino monster platform.

• We use your data to verify your age and identity, ensuring you meet our minimum age requirement of 18
• We process your information to manage deposits, Monster withdrawal requests, and any Monster bonus code or Monster promo code you redeem
• We analyse your activity to personalise offers such as the Monster casino welcome bonus, Monster casino free spins, or Monster no deposit bonus codes where applicable
• We use your data to communicate important updates, including changes to our terms, promotions, or your account status
• We monitor accounts for signs of problem gambling and may share relevant details with responsible gambling organisations such as GAMSTOP when required
• We use aggregated, anonymised data to improve our games, website performance, and overall online casino Monster experience

Legal Basis for Processing

We rely on several legal grounds to process your personal data in accordance with UK and Maltese data protection law. In most cases, we process your data because it is necessary to perform our contract with you, to comply with our regulatory obligations as a licensed operator, or because you have given us consent, for example when opting into marketing communications about a Monster casino bonus or Monster casino promo code offer. We may also process data where we have a legitimate interest in preventing fraud, ensuring account security, or maintaining the integrity of our Monster bets and betting services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Monster Casino effectively.

• We share transaction data with our payment processing partners, including Babaloo Limited and Truelayer Limited, to complete deposits and Monster withdrawal payments
• We disclose relevant information to regulatory bodies such as the Gambling Commission and the Malta Gaming Authority when legally required
• We may share data with our alternative dispute resolution provider, eCOGRA, if you raise a complaint that requires independent review
• We work with responsible gambling organisations including GamCare, GambleAware, Gamban, BetBlocker, and TalkBanStop, and may share relevant account data where necessary to support you
• Information relating to Monster casino sister sites within our wider network may be shared solely for regulatory compliance, fraud prevention, and bonus eligibility checks
• We may disclose data to law enforcement agencies where required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on Monster Casino, remember your preferences, and analyse how you use our website and Monster app. Cookies help us recognise returning players, keep you securely logged into your Monster login session, and tailor promotional content such as Monster free spins offers. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Generally, we keep account and transaction records for a minimum period required under gambling and financial regulations, even after you close your Monster casino account. Complaint-related data is retained in line with our internal procedures, which allow complaints to be raised within six months of an incident.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Sensitive information, including payment details related to your Monster deposit and Monster withdrawal activity, is encrypted and stored securely. Access to your data within our organisation is restricted to authorised personnel who need it to perform their duties.

Your Rights

As a player at Monster Casino, you have several rights regarding your personal data under applicable data protection laws.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request the deletion of your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You may withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant supervisory authority if you believe your data has been mishandled

International Data Transfers

Because we operate internationally and work with partners located in different jurisdictions, your data may be transferred outside your country of residence. Wherever this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Responsible Gambling and Data Sharing

We take our responsibility seriously when it comes to protecting vulnerable players. If you register with GAMSTOP, we will use this information to prevent you from accessing your account, in line with our legal obligations. Our dedicated Responsible Gaming team, reachable via live chat and email, may access relevant account data to support players who show signs of at-risk behaviour.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information at Monster Casino.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact our support team at customersupport@instantgamesupport.com. For complaints, you may reach us at complaints@instantgamesupport.com, and for responsible gambling matters, our dedicated team is available at playerrelationship@instantgamessupport.com. We are here to help and remain committed to transparency in everything we do at Monster Casino.